The secret behind Enterprise Search is that it’s more than just a simple search field.
As a Big Data Technology Enterprise Search has to be in the position to use all data within the company for one own’s end. Here we talk about a 360 degree view on customers or products. Customer’s information is mostly stored in several formats on different platforms. A user needs to connect all this information with one single search that allows an intelligent view on all the data.
Fields of applications for Mindbreeze:
- Customer Care | Service Center
- Insurance Industry
- Intranet | Internal Knowledge Bases
- Content Sharing
- Newsflash | Show content automated
For further information read our case studies!
The global group Umdasch Group with 7200 employees in 65 countries, faced the task to combine information located in three stores (Microsoft Share Point 2013, ECM Documentum, File System, …), to allow access to all information from any platform embedded within SharePoint. Here the main strength of Enterprise Search is visible: A high degree of integration and the possibility to connect information over the edge of different applications, divisions and countries. Additional we proved the high standards of security: The rights to access are certificated by the sources and are checked at every single search.
Chamber of commerce Upper Austria
The Chamber of Commerce in Upper Austria uses the Mindbreeze Search for the Call Center. There are over 1200 organizations within the Chamber. No Call Center Agent can be a specialist in all those fields. So it is necessary to have all the information available within seconds. A simple list of search results wouldn’t be the solution in this case, for there is too less time to see all those results in detail. A logical conjunction of all information is needed to grant access to all the knowledge within seconds.
Monitor.at is an Austrian news portal for small and middle class companies. At the moment there are about 14.000 articles available. The main challange was to provide information fast and easy. The task sounds simple, but that’s not. The main solution to represent the whole stored knowledge was our Information Pairing – Technology, dynamic and semantic searches recognize relations between objects like documents, persons e-mails, calendar entries and combine this information from different sources.
The result: The reader gets an overview of all searched topics. Further more the system connects predefined searches that fill the areas (“Top Thema”) of the main page with information from different topics. This search is not noticeable as a search for the user.
Let us convince you of Mindbreeze!