New features of Mindbreeze InSpire 26.1 Release
Want to check out the highlights of the Mindbreeze InSpire 26.1 Release? Learn more in the following blog post.
Mindbreeze Insight Workplace
Mindbreeze Insight Workplace serves as a single point of entry for accessing existing company data. Due to the seamless connection and analysis of information from different systems, the access to the relevant content and how it is used is greatly simplified.
Relevant company information is consolidated in the Mindbreeze Insight Workplace and made available via a uniform interface. This eliminates the need to switch between individual applications and allows users to use information efficiently and in relation to the context.
Mindbreeze Insight Touchpoint
Insight Touchpoints are a central element of the Insight Workplace. Insight Touchpoints are predefined applications, similar to smartphone apps, that are tailored to specific business requirements. Every interaction in the Insight Workplace is automatically saved as an Insight Touchpoint and is geared toward specific roles, functions, and business objectives.
Instead of individual prompts or generic chat interactions, Insight Touchpoints are preconfigured with defined data sources, retrieval logic, and governance rules. This ensures the consistent, secure, and traceable use of AI in a corporate context.
Mindbreeze Insight Journey
Multiple Insight Touchpoints can be linked to form an Insight Journey – a logical sequence of interactions that build on each other. These workflows are based on real business processes and also support users in efficiently performing complex tasks, such as processing support tickets.
Instead of manually compiling information from different data sources, support staff receive a centralized, context-related overview via combined Insight Touchpoints. Depending on the requirements, individual touchpoints provide recommendations for action, technical documentation, or customer-specific information, such as completed tickets.
Mindbreeze Insight Journeys are automatically created and stored in the Mindbreeze Insight Workplace. They update in real time and access the latest, most reliable data at all times.
Detailed information on all innovations can be found in our release notes.
Contact our experts for further information.
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