Find the Expert – Empowering Your Workforce

The Challenge of Finding the Right Person

In any large organization, new and seasoned employees alike often struggle to find who to ask for help. Getting the right answer quickly can make the difference between a smooth workflow and stalled productivity. 

Although the answers are often available somewhere inside the organization, employees may not know where to begin. When the workforce is distributed across departments, offices and time zones, “tribal knowledge” becomes siloed and difficult to access.

How Mindbreeze Solves the Problem

Mindbreeze addresses this challenge with its Find the Expert capability, available in two complementary ways that fit naturally into how employees work.

The first way is through the Welcome Screen, where users can simply ask a question in natural language. Instead of navigating systems or guessing who might know the answer, employees can type exactly what they would ask a colleague. For example, they might enter, “Who can help me with PTO?” or “Who is responsible for our brand guidelines?” Mindbreeze then analyzes a wide range of enterprise data, including personnel files, collaboration platforms, emails, reports, and internal documentation. Using natural language processing and a context-rich knowledge graph, the system understands the intent behind the question and identifies the most relevant expert. Rather than returning a long list of documents, it provides a clear answer, including the right person and how to contact them.

The second way is through the pre-built Find the Expert Mindbreeze Insight Touchpoint, which offers a more structured and guided experience. This approach is particularly valuable in scenarios such as onboarding, HR, or IT support, where employees frequently have recurring questions. Instead of formulating a full question, users can navigate predefined topics or categories and are guided step by step to the appropriate expert. This ensures a consistent and intuitive experience, especially for employees who may not yet know how to phrase their request or where to start.

While these two approaches may look different from a user perspective, they are powered by the same underlying technology. Mindbreeze analyzes digital footprints across the organization in full compliance with data privacy regulations. It builds a knowledge graph that connects people, topics, projects, roles, and certifications, enabling it to determine who truly has relevant expertise. This provides a deep, contextual understanding of knowledge within the organization.

Business Value for Companies and Employees

The Find the Expert Insight Touchpoint delivers tangible benefits for organizations and their people:

• Accelerated onboarding: New employees can immediately identify the right HR specialist to ask about PTO or benefits, reducing the burden on supervisors and speeding up their integration. 
• Improved productivity: Employees spend less time searching and more time doing. Mindbreeze identifies experts who have worked on similar projects, authored relevant content or hold specific certifications, ensuring questions are routed efficiently. 
• Cross‑functional collaboration: Marketing teams can quickly connect with design or compliance experts when updating brand guidelines. Employees can find the appropriate contact for 401(k) questions. The system’s comprehensive view incorporates all ingested content linking it to additional data such as certifications and studies to pinpoint the best contact. 
• Governance and compliance: Because Mindbreeze uses an enterprise‑grade knowledge graph and observes existing permission models, employees only see information and profiles they are authorized to access. This ensures sensitive data remains secure while still enabling discovery. 
• Retention of institutional knowledge: When experts leave or change roles, their digital footprints remain. Mindbreeze preserves context and makes it available to others, reducing the risk of knowledge loss. 

Example Questions

Who can I ask about my PTO?

A new hire could simply ask, “Who handles PTO requests?” Mindbreeze analyzes HR data, organizational charts and past approvals to return the name and contact information of the responsible HR coordinator, along with any relevant guidelines. The employee doesn’t need to know which system stores PTO data or browse lengthy HR manuals.

I need information about my 401(k)-retirement plan

Employees often have questions about retirement plans that involve both HR and finance. By asking, “Who is the 401(k) expert?”, they receive the right benefit specialist or finance partner based on certifications and historical communications. The system might also surface a summary of recent plan updates or recorded Q&A sessions to provide immediate context.

Who can I ask about our brand guidelines?

Marketing and product teams frequently need clarity on branding standards. Typing a natural‑language query such as, “Who owns our brand guidelines?” triggers Mindbreeze to pull from the knowledge graph. It may identify the marketing director who authored the latest guidelines, a design lead responsible for visual standards, and even relevant documents or training videos, offering a comprehensive view and immediate point of contact.

Built on Mindbreeze Insight Touchpoints and Insight Journeys

Mindbreeze’s solution is part of a broader framework called Mindbreeze Insight Workplace, which standardizes AI interactions across business processes. Each question a user asks is automatically captured as an Insight Touchpoint and kept up‑to‑date with the latest data. When related questions are grouped together, such as all queries about HR onboarding, an Insight Journey is created that provides a connected, real‑time view of everything the employee needs to know. This context‑aware history means employees never have to start from scratch; they can revisit past questions and get updated answers instantly.

Join the Conversation

We aim to spark dialogue, not just relay information. Share your own experiences: What types of questions do your employees struggle to answer? Do you have stories about onboarding, benefits or brand guidelines that resonate with this topic? Share your experience on social media using #MindbreezeFindTheExpert. Your feedback helps us refine our solutions and fosters a community of learning.

Ready to empower your workforce with Find the Expert? Contact our team to schedule a demo and discover how Mindbreeze can help your employees find answers faster. Watch our Find the Expert video to see it in action.