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Mindbreeze: Trends in the area of incoming mail classification for 2016
While service portfolios in the banking and insurance sectors are analogous, the ever-growing mountain of data resulting from digitization offers a huge opportunity to improve customer service.
The Big Six: Six Big Data Megatrends for 2016
Big Data, one of the major drivers of the digital transformation, has the objective not only to optimize existing business processes, but also to continuously “re-invent itself” - ideal prerequisites for thriving in a world of constantly changing conditions.