State-of-the-art customer service knows no business hours and is available anywhere and at any time.
The company website is the most commonly used gateway for customers seeking answers. Customers who cannot find a satisfactory answer using the search function, chatbots, FAQs, blog posts, and general product information will contact the company directly (by phone, e-mail, contact form, etc.). If the support team can’t provide the perfect solution either, the inquiry is forwarded to the experts.
The problem, however, is not a lack of knowledge, but lies instead in the provision of information. No one has the time to do in-depth research. To ensure customer satisfaction, inquiries have to be dealt with immediately or forwarded quickly to the experts, even when the workload is high.
With Mindbreeze InSpire, customer service can be optimized and transformed.