While service portfolios in the banking and insurance sectors are analogous, the ever-growing mountain of data resulting from digitization offers a huge opportunity to improve customer service. Automated incoming mail classification allows companies to handle incoming customer inquiries in the areas of finance, insurance and administration far more efficiently, and provides a uniquely compelling way for companies to set themselves apart from the competition. Mindbreeze, a specialist in data analysis and intra-corporate search engines, summarizes the trends in the area of incoming mail classification for 2016.