Technical Support Consultant (m/f)
Mindbreeze is a fast-growing and internationally leading provider of appliances and cloud services for information insight, applied artificial intelligence, and knowledge management.
We are looking for additional technical support consultants to support our team. As part of the support team, you will help our customers and partners with questions about their Mindbreeze InSpire installations and explain the basic search functionality.
As a technical support consultant, you work on support tickets and in our Q&A Forum.
Here are some examples of activities that you will come across in your everyday work:
- You check log files stored in the ticketing system to identify problems.
- You coordinate with your colleagues from the development team to get details about the Mindbreeze InSpire appliance.
- You send an answer to a question in the Q&A Forum.
- In order to analyze one of our customers’ problems, you conduct online meetings.
Your skills and experience:
- You are respectful in your dealings with our customers as well as with your colleagues.
- Here at Mindbreeze, team spirit and the team itself take center stage. Your aim is to make sure that, together, we do a great job for our customers.
- You are good at structuring and organizing your activities. You proactively approach your colleagues if you have any questions.
- You already have experience in the operation of Linux installations.
- You have the drive and inner motivation to learn new things.
- You are well versed in technologies such as Kerberos, SAML, Microsoft SharePoint, and Atlassian Confluence.
What’s important to us when we review your application is that you can show us your knowledge and the way you work. In this respect, a résumé is of limited use. Please send us an example of how you would answer a support request.
With over 13 years of experience in semantic data analysis and evaluation, we offer a one-of-a-kind working environment in a rapidly growing market. Our product is used by top international companies such as Lufthansa, T-Systems, Daimler, Public Storage, Nucor and many others.
We offer you a starting gross annual salary of EUR 50,000 for this position.
Correspondingly more for relevant qualifications and experience.