While service portfolios in the banking and insurance sectors are analogous, the ever-growing mountain of data resulting from digitization offers a huge opportunity to improve customer service. Automated incoming mail classification allows companies to handle incoming customer inquiries in the areas of finance, insurance and administration far more efficiently, and provides a uniquely compelling way for companies to set themselves apart from the competition. Mindbreeze, a specialist in data analysis and intra-corporate search engines, summarizes the trends in the area of incoming mail classification for 2016.
Big Data, one of the major drivers of the digital transformation, has the objective not only to optimize existing business processes, but also to continuously “re-invent itself” - ideal prerequisites for thriving in a world of constantly changing conditions.
In 2010, an A380 (wikipedia.Airbus_A380) from the Australian airline Qantas suffered severe engine damage shortly after takeoff in Singapore. One of the turbine disks broke and its parts severed the fuel tanks and hydraulic lines.
According to the study “Geschäftsmodell-Innovation durch Industrie 4.0. Chancen und Risiken für den Maschinen- und Anlagenbau“ (Business Model Innovation Through Industry 4.0: Opportunities and Risks for Mechanical and Plant Engineering, Wieselhuber Study Findings), German companies are ...
The Roland Berger study "Wer teilt, gewinnt" (He who shares, wins) puts it in a nutshell: digital information is the oil of the 21st century. And with today’s ever-expanding interconnectivity (buzzword: IoT) and the development of new sources (e.g. social media’s extensive customer insight), this oil is flowing faster by the day.
Every day, companies with intensive customer contact, such as insurance companies, are inundated with a flood of incoming data. The manual processing of incoming mail is particularly time-consuming, but sorting and internal forwarding can actually be automated.
Insurance companies are usually considered flagships for excellence in internal organization, structure and overview. Unfortunately, they are not immune to the tremendous challenges of big data, and are becoming increasingly inundated with vast quantities of information.
Many German companies are working with SAP from dawn to dusk. With the right enterprise search solution, employees can have quick and easy access to all corporate-wide data lying dormant in other data sources centrally from SAP. What that has to do with the Weihenstephaner Korbinian Doppelbock beer brewed by the Bayerische Staatsbrauerei is the topic of this blog.
Big data is currently on the fast track. The rapid ongoing developments are not showing any signs of slowing down in 2015, as seen by the following trends for the coming year:
2014 is drawing to a close, a year in which Enterprise Search and Big Data have really come into their own in Europe
Omicron Consulting and Mindbreeze were present as a sponsor of the event "Big Data 2014" held at the Hotel Melia Milan December 3, 2014