FAQ

Q: What can I do when the error 'Can not create new MAPI profile "MES_MAPI_319967330779785"' occurs in the event log?

A1: Assure that the 'Logon Mailbox'/Service user can log on to Microsoft Exchange using Microsoft Outlook.

A2: The second option is to delete the MAPI profile in the Windows Registry, which is explained hereafter:

• stop mesnode
  
• delete the key HKEY_CURRENT_USER\Software\Microsoft\Windows NT\Current Version\Windows Messaging Subsystem\Profiles\<profilename> with regedit
  
• restart the computer
  

A3: Please check that the mapi32.dll that is installed in the windows\system32 directory was not overwritten by a potential Office (Outlook) installation. If so, use an existing mapi32.dll from the exchange server and copy it to the MES install directory. Note, that this is possibly deleted on the next (re)installation of MES.

Q: What can I do when Exchange content seems to be crawled, but no search results are returned on searching?

A: Check if the 'Logon Mailbox'/Service user has at least Exchange search admin rights (better use full admin rights). Note, that read rights can be limited to certain mailboxes. Members of the group "Exchange Organization Administrators" have this rights.

Q: How can I exclude parts of a website indexed as WWW Source?

A: Enable "Advanced Settings" in the configuration. Each line you enter in the "Excludes"-field of the WWW Source will be compared to the URL of every page found. If the URL contains an exclude-string it will not be indexed and the contained links will not be gathered. Example:

Q: What is the best way to backup indices non-incremental?

A: For scripting purposes there exists the mescontrol command.

1. mescontrol IDXURL readonly
   
2. check ERRORLEVEL
   
3. mescontrol IDXURL checkconsistency
   
4. check ERRORLEVEL, if ok then backup data
   
5. mescontrol IDXURL readwrite
   
6. check ERRORLEVEL
   

IDXURL is the fully qualified index URL containing the index port, e.g. http://indexserver:23100

Note: multiple indices on one machine should be backupped seperately, not at the same time.

Q: How can I use the IFilter wrapper to test installed IFilter's?

A: You can use the executable that resides in the MES installation directory like this: